Q1: How to order?
A: Please send us your purchase order by email or call us sales, or we can make the pro forma invoice under your request. We need to know the following information for your order before sending your PI.
1)Product information-quantity, specification (size, material, Technology if needed and packing requirements etc.
2) Delivery time required.
3)Shipping information company name, street address, phone number, destination sea port.
4) Forwarder's contact details if there is any in china.
Q2: How to control quality?
A. All the raw materials by lOC (Incoming Ouality Control) before launch whole process into the process after the screening.
B. Process each link in the process of IPOC ( lnput Process Ouality Control ) patrol inspection
C.After finished by QC full inspection before packing into the next process packing.
D.OQC before shipment for each slipper to do full inspection.
Q3: How can l install and operate the machine by myself?
A: Our system R&D based on integrated development view. when you get the machine, just need to connect it with the electrical power, then machine can be working. because the English software were installed in this machine. What's you need to do is only learning the software usage, and the complete English user manual will be coning to you with the machine.
Q4: How to get technical support after purchasing?
A: Our factory providing online technical support in English, you can easy catch us online by SKYPE, WECHAT, WAHTSAPP or Email. if you need any remote assistant support. then we will support you though TeamViewer software.
Q5: What certificates do you have?
A. Since Europe and America are our main markets. all of our products are with CE /FCC compliant For some models, the certificates are already available. For other models, we will need your assistance to apply the certificates.
Q6: What's the warranty for the items?
A: We are very confident in our products, and we pack them very well, so usually you will receive your order in good condition.any quality issue, we will deal with it immediately Warranty for equipment is a year (12 months) lf the equipment parts are damaged due to nonhuman factors within one year. we will provide replacement parts free of charge.
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